Let's go back to the tablet. Do you know how you can enlarge parts of what you see on a screen by putting your thumb and index finger on the screen and spread them apart?
The installer had done this so just the signature area of the document was showing on the screen and you couldn't read any of the text above without scrolling. That, in my opinion, is very
unethical.
The young woman was signing an important legal document and she was not aware of it.
All in the heat of the moment.
I KNOW you've been in a similar situation at some point in your life.
I know I have!
How could this have been avoided? What's the teaching moment?
When she went to Home Depot to look at the
countertops and to set up the purchase, she SHOULD HAVE ASKED to speak with the Installed-Sales manager.
She should have said, "Can you provide me with a copy, either digital or paper, of EVERY DOCUMENT I'll be required to sign INCLUDING any documents that the installer may have me sign when he completes the work?"
You then READ those documents BEFORE you place your order. You keep the documents so at the time a tablet is placed in front of you you
can see if there's an EXTRA document you're being asked to sign that you've never seen before.
If you're NOT COMFORTABLE signing any documents at the time the install is finished, DO NOT SIGN THEM. The installer is not going to rip out the work. Ask the installer to call the Installed-Sales manager at Home Depot/Lowe's/or the company you placed the order.
Tell that person you MAY sign them AFTER you've had a chance to read them. You don't want to surrender
rights or say you're happy with the install until you can look closely at the work after the contractor has left.
Yes, I know you might DAMAGE the work after he leaves, but allow the contractor to take as MANY PHOTOS as she/he desires to protect her/his interest.
You should do this with ANY contractor/salesperson you deal with. It could be a replacement window/door company, a roofing contractor, a kitchen/bath cabinet dealer.
For the love
of God, STOP trusting people and STOP being played.
P.S. What do you think it would have cost this young woman to reinstall a toilet, and to disconnect and reconnect the three sinks?
Home Depot told her the countertop installers would NOT disconnect/reconnect the
sinks.
Based upon an email I received from Greg, a NH subscriber that lives about 30 miles east of me, I'd wager just under $2,000.00.
He may still be recovering from an invoice he got from his plumber to disconnect/reconnect a kitchen sink.
That $2,000.00 guesstimate is NOT a typo.
If you have to re-install sinks, toilets,
or have any other plumbing jobs looming over you and you want to save HUGE MONEY, I can probably talk you through the job over the phone.
Remember, Zoe in New Mexico? She was a 28-year-old woman that INVESTED in three 15-Minute phone calls with me and she installed ALL OF THE NEW DRAIN, WASTE, & VENT PIPES herself in her new home!
She saved herself about $15,000.00.