In my fifty years in the building profession I don't know if I've seen a worse botch job.
Let's unpack HOW this happened so you don't get in a similar quagmire.
- Why didn't the woman and her husband hire the builder to install the door? If he was too busy, did the husband and wife ask him who was the BEST remodeler to hire to ensure the job was done
right?
- How detailed were the plans for the job? Did the plans show a simple interior elevation drawing that would show the normal wood trim that would surround the inside of the door?
- Did the plans show that the stonework that would surround the new door look exactly like the stonework surrounding all the other windows and doors in the home? Did the contractor plan salvage the existing stone to reuse to make it appear as if the new door was original? The remodeling contractor saw
cut the stone creating the opening for the door. It looked horrible.
- Did the homeowner provide photographs to the contractor to convey the level of fit and finish she'd expect upon completion?
- Who's idea was it to have to step up out of the basement to get onto the outdoor patio which is HIGHER than the basement floor? Do you see a potential drainage issue here where stormwater could flow under the door into the basement?
I think you get the picture. The reason the
woman is having issues is because she HOPED everything would go well. She HOPED the contractor could read her mind. She HOPED the contractor would produce the results that SHE SAW in HER MIND. Most contractors do not have ESP.
How many times have you read in past issues of this newsletter that the plans and specifications for a job should be so complete that the contractor never has to ask you a question. Read this story of the one job in my entire career where I was lucky to have such great plans and specifications.
With the magic of digital photography and copy/pasting, you can go online and find thousands of photos that communicate exactly what you want. You can include photos like this in a contract!
Imagine taking a photo of a mitered window
or door trim joint where you can't put a piece of paper in between the two pieces of trim. Is that what you EXPECT of the contractor instead of a huge gap filled with spackling or wood filler? If you want precision carpentry, then include a photo of exactly what you expect to be the LOWEST level of acceptable quality.
This woman in Ontario is being run over by the contractor. He took control of the conversation. He was telling her what was going to happen, well, until the new
sheriff came into town. That's me.
If you need my help, it's FAR CHEAPER to get it in the planning stage than AFTER the CONTRACTOR is on the job producing botched results as you see in the photo above.