If something can be cleaned with water, you can use Stain Solver on it.
Here's the issue. We have to forecast how much of each size we're going to sell when we manufacture. The LAST RUN, we guessed too many 9-pounders.
We need to DEPLETE the number of 9-pound Stain
Solvers.
The sale is just on the 9-pound size and the price per pound with the discount makes it a great buy.
Use this promo code to get a 10% discount on the 9-pounder:
777
- we RUN OUT of the SKU
- next
Sunday
Sandi
Issue
Two days ago we got a message from Sandi. She was trying one of my products and felt it didn't work.
This is one of my teaching moments, so allow it to soak in.
Sandi decided she wanted her money back. I have no issues with that at all.
I offered to call Sandi
to discuss what went wrong, but she wanted no part of talking to me. She had already taken the product to a UPS store to ship it back.
The issue is, in my opinion, Sandi didn't use the product right. She probably made a few mistakes. That's why it didn't work, not that it's a piece-of-crap product.
If you have a tendency to react like Sandi, I urge you to do one simple thing
BEFORE you go to all the trouble to return a product you've bought:
CALL THE MANUFACTURER
Yes, call the manufacturer, or vendor, and ask for HELP.
Sandi now has a bitter taste in her mouth about this one product
of mine.
Because I've been selling it for twenty-three years and have talked with customers over the phone when they call, I'm 99.9999% sure she didn't follow the use instructions.
Just a month ago the same thing happened with Roberta. But guess what? I called her and discovered what was
wrong.
Roberta is now a super-happy customer!
Why is this important?
Years ago it was almost impossible for a customer to tell the world how they felt about a product.
Today you can go to numerous websites and leave reviews. In many cases the reviews stay up there
forever.
You may rail on a product talking about how bad it is, when the truth is it's a great product and you goofed up using it.
Promise me you'll always CALL the manufacturer, or vendor, for help if you have an issue.
TNX as we say in Morse.
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