I looked at his photos and immediately knew what was causing the leak.
He was confident he had figured out the cause and wanted me to confirm it and approve of his solution.
His proposed fix was not going to work long term.
I emailed him back telling him we had to talk about it on the phone. I've offered a personalized one-on-one problem-solving phone consult service for at least fifteen or more years.
I even offer a service where I'll fly to your house and consult for a day. I've done it before, with the furthest I've traveled being the island of
Antigua.
Anyway, Per saw the value of talking to me and ordered a phone consult early on Easter Morning.
As crazy as this sounds, I was in my office working on Easter as no one else was up. Per said, "I see you answered my question about the consult, so you can call me right now if you
want."
I did. I called him early on Easter morning, we chatted, and I sent him about four or five links to different pages and videos on my website showing him how easy it was to permanently stop the leak.
Fortunately for him he can get up on the roof safely and he's going to do the work himself. I saved him at least $500 in a pro coming out.
Per inserted the "quarter" and he got back the "dollar".
I bring this to your attention for just ONE REASON.
It's NOT FOR ME TO GET MORE BUSINESS doing phone consults.
It's to try to save you hundreds or thousands of dollars should you be faced with a problem that you do not know how to solve.
If you take a chance and HOPE a contractor is giving you solid advice and he's WRONG, then what happens?
How much money might you lose to correct the problem?
I GUARANTEE you it will be far more than $50 in all cases.
I forgot to add. My phone consults come with a no-hassle complete money-back guarantee. If you feel
at the end of the call I didn't save you money, just say so and the call is FREE.
Ninety minutes from right now - as I type these words, I'll be on the phone with Dave in Laramie, Wyoming. I'll show him how to solve his perplexing roof framing problem with this pergola in progress.